Company Policy

DEPOSIT & BOOKING

  • 50% deposit in advance at the time of booking

  • The balance to be paid in 14 days before the event date.

  • Company will refund only 90% deposit if client changes his mind and want to cancel the order within 3 (three) days from the booking date. (10% deposit is our service charge and GST)

CANCELLATION

If clients want to cancel their order:

  • inform us less than 14 days from event date: full amount (deposit + balance) is forfeited, no refund, no credit.

  • inform us more than 14 days from the event date: 

- clients can reschedule  or book other services that value equal or more than their previous order within 1 year from the event date. If not, deposit is forfeited, no refund. 

- clients agree to pay at future price when they reschedule their booking. 

For eg: Ms A booked wedding service at $1000, she deposited $500. She cancels her wedding and informs us more than 14 days in advance, she can book other services on later day within 1 year and her new booking must be at least $1000 or more.

RENTAL POLICY

  • All rentals: to be returned within 2 days (48 hours) after the event. Late returns are charged $100/ day

  • Bond Fee is charged on the pickup date and will return to clients when clients return the rental. Bond Fee is not refundable after being late for more than 5 days.

PHOTOGRAPHY / VIDEO 

  • Client agrees to present on time at the photo/ video location.

  • Waiting fee ($50 every 30 mins) is charged after our photographer has to wait 15 mins from the agreed time. 

  • Extra photography fee is $250/ hour if client extends from the agreed time.

  • The Client agrees if any of the images are published (on their website or any other media), proper photo credit of “Images by Elisa Wedding” is appreciated. 

  • Elisa Wedding shall retain the rights to use the images/ video for marketing purpose in internet website or social media unless the client disagrees in writing. 

RETURN CUSTOMER

  • All  clients will enjoy 5% of next order when they:

- have booked our service before 

- have left review to our Facebook Page

 
Customer Agreement