Company Policy
DEPOSIT & BOOKING
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50% deposit in advance at the time of booking
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The balance to be paid in at least 10 days before the event date.
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Company will refund only 90% deposit if client changes his mind and want to cancel the order within 3 (three) days from the booking date. (10% deposit is our service charge and GST)
CANCELLATION
If clients want to cancel their order:
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inform us less than 14 days from event date: full amount (deposit + balance) is forfeited, no refund, no credit.
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inform us more than 14 days from the event date:
- clients can reschedule or book other services that value equal or more than their previous order within 6 months from the event date. If not, deposit is forfeited, no refund.
- clients agree to pay at future price when they reschedule their booking.
BALLOON OR WEDDING DECORATION POLICY
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If the decoration is at client's house, please reserve a space for decor team to setup.
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Our decor team will not move furniture, shelves at client's house
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All props (except balloons, personalised props) need to be returned to company.
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Should any items become lost, damaged, stolen when in possession of the client, the client agree to pay for all items affected to company. The compensation fee is from $100/ item
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The Bond Fee will be collected upon the booking confirmation. It will be refunded to client after the party when there is no damage, loss occurred due to the event.
RENTAL POLICY
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All rentals: to be returned within 2 days (48 hours) after the event. Late returns are charged $100/ day
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Bond Fee is charged on the pickup date and will return to clients when clients return the rental in original condition. Bond Fee is not refundable after being late for more than 5 days.
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All decorative items to hire need to be used in proper, safe and prudent manner and only for the purpose and capacity for which it was designed.
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Client must ensure that all hired items are kept in good condition and protected from any damage from weather including rain and wind.
​PHOTOGRAPHY / VIDEO
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Client agrees to present on time at the photo/ video location.
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Waiting fee ($50 every 30 mins) is charged after our photographer has to wait 15 mins from the agreed time.
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Extra photography fee is $250/ hour if client extends from the agreed time.
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The Client agrees if any of the images are published (on their website or any other media), proper photo credit of “Images by Elisa Wedding” is appreciated.
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Elisa Wedding shall retain the rights to use the images/ video for marketing purpose in internet website or social media unless the client disagrees in writing.